TechLabOps

IT Consulting & Professional Services

Managed support and administration

Keep people productive and platforms healthy. We handle everyday requests, take hard production issues to root cause and administer the systems you rely on.

Technology
  • Windows Server
  • Active Directory
  • Microsoft Entra ID
  • Microsoft 365
  • Exchange
  • Hyper-V
  • Remote Desktop Services
  • VMware
  • RHEL
  • CentOS
  • Oracle Linux
  • Microsoft Intune
  • PowerShell
  • Wireshark
  • RAID
  • Zabbix

Your situation

Is this what you are looking for?

If any of these sound familiar, this service is for you.

  • IT problems are fixed one by one and keep returning
  • Patching, backups or monitoring depend on whoever has time
  • Your IT person is a single point of failure
  • Old servers still run and nobody owns their upgrade

The work involved

What needs to be done

Whatever the size of the project, these are the steps that decide whether it succeeds.

  1. 1

    Take an inventory of systems, users and owners

    List what runs, where it is, who depends on it and who is responsible, so support knows what it is looking after.

  2. 2

    Agree scope, priorities and response targets

    Define what is covered, how issues are ranked and the support hours and targets, in writing in the contract.

  3. 3

    Set up access, ticketing and monitoring

    Give the team named accounts with least-privilege access, one way to raise requests and alerts for the systems in scope.

  4. 4

    Document runbooks and routine tasks

    Write down how to handle common issues, patching, backups and changes, so work is consistent whoever does it.

  5. 5

    Review incidents and report every month

    Analyze recurring problems, fix root causes and share a monthly record of work done and improvements proposed.

How we can help

How we can help

This is what we do for you, so your team can stay focused on running the business.

Helpdesk and end-user support

One place to ask for help, with ticketing, remote and on-site support, onboarding and offboarding, and Microsoft 365 user support across Windows, macOS and Linux.

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L3 and L4 escalation support

Advanced diagnosis of authentication failures, session drops, load balancing faults and access policy problems on Windows Server, Active Directory, AD FS, Entra ID, Hyper-V, RDS, Exchange and Linux.

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Root cause analysis and problem management

Written analysis of what failed and why, tracking of recurring incidents and permanent fixes in place of repeated workarounds, with vendor engineering involved where needed.

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Managed administration and monitoring

Day-to-day care of Microsoft 365, Azure and virtualization platforms: patching in agreed windows, monitoring and alerting, backup and recovery checks, change records and monthly reports.

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Windows Server and Linux administration

Build, hardening, patching and upgrades for Windows Server and Linux (RHEL, Oracle Linux and CentOS), with Active Directory, DNS, Group Policy and certificate renewal automation.

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Runbooks, knowledge base and coaching

Troubleshooting guides and knowledge articles that raise first-time fix rates, mentoring for first-line engineers and blameless post-incident reviews.

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What is included

Use one part, or let us run front-line support and operations together.

Support

  • Ticketing and intake
  • Remote and on-site support
  • L1 to L4 escalation
  • Onboarding and offboarding
  • Microsoft 365 user support

Operations

  • Patching and maintenance windows
  • Monitoring and alerting
  • Backup and recovery checks
  • Change management and monthly reports
  • Certificate renewal automation

Specialist

  • Root cause analysis
  • Problem management
  • Vendor engineering liaison
  • Runbooks and knowledge articles
  • Post-incident reviews and coaching

Hands-on skills

  • Windows and Linux installation, patching and network setup
  • Domain and DNS join
  • Physical server racking and cabling
  • RAID configuration
  • Power and cooling management
  • Server performance troubleshooting (CPU, RAM, disk, network)
  • Log analysis and uptime verification
  • Backup and restore verification
  • Certificate renewal and binding (Application Gateway, AD FS, HySecure)
  • Wireshark and tcpdump deep dives
  • Configuration logs and IP management sheets
  • Change control and version tracking
  • Monitoring tool integration
  • Scripting for routine admin tasks

What you get

Outcomes we aim for on every Managed support engagement.

Discuss this service

  • A single, visible route for every support request
  • Hard problems solved at the root, with written analysis
  • Platforms that are patched, monitored and documented
  • A monthly record of what was done and what to improve

Common questions

What response times do you commit to?

Response and resolution targets are agreed in the contract, based on the priority of the issue and your support hours. We do not use one standard promise for everyone.

Can you administer environments you did not build?

Yes. We start with a health check and documentation pass, fix urgent issues, and then agree the ongoing scope.

We still run old Windows Server versions. What should we do?

Older Windows Server releases are out of support or approaching it. We check the dates for your versions, assess applications and plan upgrades or migrations in priority order.

Is CentOS still safe to use?

CentOS Linux 7 and 8 are end of life and no longer receive security updates. We recommend migrating to a supported distribution such as RHEL, Oracle Linux, AlmaLinux or Rocky Linux and plan the move with you.

Related: Architecture and strategy, Cloud strategy and migration, Virtualization and VDI, File servers and storage, Identity and single sign-on. All it consulting & professional services

Have a project in mind?

Tell us what you are trying to achieve. We reply within one business day with next steps.

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